What is personally identifiable information?
Personally identifiable information (also called PII in this policy) is any information that can be traced to a specific person. Some examples include your name, your address and your credit card number.
What is the aggregate information? strong>
The aggregate information is collected from groups of people and can not be traced to any individual. Statistics, for example, are a form of aggregate information.
The information that KW Marketing Ltda collects and how: strong>
When you request a medical ID or other product from us, you must include personal information on an order form, either a paper form that you send us by mail or fax, a form filled out by our customer service staff by phone or a form Online form Order forms require your name, gender, billing address, email address, shipping and payment information, such as your credit card number.
The order forms also include information that you have to record on your medical identification, which usually includes personal health information and may include contact information for family, friends or health professionals. We store an accurate record of what you have engraved on an ID along with your name and the other personal information you give us.
Our order forms show promotion codes that tell us where customers received their forms. These codes remain attached to personally identifiable information, like the answers to the question on our website “Where did you hear about us?”.
We collect aggregated data from our website, as well as order forms that are sent by mail, by fax or by telephone to us. This data is not attached to any personally identifiable information, except in the case of the promotional codes described above.
We collect personal contact information on our website, including name, address, telephone number and email address.
Occasionally, we conduct voluntary online surveys on our website or send surveys by email to past clients who have told us that we can send them by email. These surveys do not collect personally identifiable information unless volunteered by a respondent, and we use only aggregate data collected from each survey.
Registration of all communications with our customers. We do it simply in order to keep a record of these exchanges or to train customer service personnel.
KW Marketing Ltda uses external service providers for billing, maritime marketing services, web analysis and web hosting. These companies are authorized to use your personal information only when necessary to provide these services to us.
If you use a bulletin board, a blog or a chat room on this website, you should be aware that any personally identifiable information you submit there may be read, collected or used by other users of these forms and may be used to send you unsolicited messages We are not responsible for the personally identifiable information you choose to send in these forums. To request the removal of your personal information from our blog or community forum, please contact us at [email protected] In some cases, we may not be able to delete your personal information, in which case we will inform you if we can not do so and why.
On our website we show personal testimonies of satisfied customers with our products and service. With your consent we can publish your testimony along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]
Social media widgets
Links to third-party sites
Cookies and other online tracking devices: strong>
KW Marketing Ltda and our partners [Google Analytics, Google AdWords], affiliates or analytics or service providers [online customer service provider, Live Chat] use technologies such as: cookies, beacons, tags and scripts. These technologies are used in the analysis of trends, the administration of the site, the monitoring of the movements of users throughout the site and collect demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregate basis.
Log files – As is true on most websites, we collect certain information automatically and save it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), reference / exit pages, operating system, date / time stamp and / or clickstream data. We do not link this automatically collected data with other information we collect about you.
We use local storage (LS) objects such as HTML5 to store information and content preferences. Third parties, with whom we partner to provide certain functions on our site or to display ads based on your web browsing activity, we use LSO as HTML5 and Flash to collect and store information.
Several browsers can offer their own management tools to remove HTML5 LSs. To manage Flash LSO, click here.
Google AdSense / Adwords- We use Google AdSense to post ads on this site. When you see or click on an ad, a cookie will be set up to help you better serve ads that may be of interest to you on this and other websites. You can disable the use of this cookie by visiting the Google advertising and privacy page: http://www.google.com/privacy_ads.html.
How we collect personally identifiable information: strong>
KW Marketing Ltda secures and encrypts personal information (such as credit card number) using Secure Socket Layer (SSL) technology whenever such information is transferred on the Internet. However, no method of transmission over the Internet, or electronic storage method, is 100% secure. Therefore, we can not guarantee its absolute security.
We use respected service providers outside of our company to verify credit card information and to detect fraudulent use of personal information.
We use additional internal security measures to protect the personal information stored in our electronic databases.
We limit the internal access to personally identifiable information to personnel directly responsible for order processing, obtaining payments or maintaining our database.
How we use the personal information you give us: strong>
Our main reason for collecting personally identifiable information is to fill orders for our products. We use the personally identifiable information that you give us to confirm your order, to produce identification, to collect payment, to inform you of the progress of your order and to send it to you. All the information we request from you is necessary for these purposes.
We need, in particular, your email address and telephone number so that we can contact you if we have questions about your order. We may contact you, for example, if we find an error or inconsistency in the information you provide to record your identification. Your well-being depends on the accuracy of that information, and we want to be sure that your identification will work for you when necessary and provide the best possible service.
If you request an identification that will be used by another person, we retain any information that you have recorded on an ID for that person during the time your account is active, but we do not use this information in any way once your request for identification Personal information has been filled in. Likewise, we do not use the contact information for family members or health care providers that you place on an ID document, except to record your identification.
We will keep your information for as long as your account is active or as needed to provide services. Once your order has been completed, KW Marketing Ltda must store your personally identifiable information to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to cancel your account or request that you no longer use your information to provide services, please contact us at [email protected]pet.com. Any subsequent use of your personal information is the subject of the statements below.
We do not supplement the personally identifiable information we have about our customers with information from any third-party source.
With your permission, we can send you news and promotions: strong>
Once your order is completed at KW Marketing Ltda, we will use your personal information primarily to communicate with you, unless you have chosen not to use your personally identifiable information anymore. This section describes the reasons why we can contact you and describes the restrictions we place on ourselves when contacting our clients.
We will not contact you by telephone once your order has been completed.
For those who want to hear from us, we use the names and addresses of our clients to send an occasional newsletter by mail or email. Sometimes, we can send information addressed to people with specific health conditions. We also occasionally send commercial offers or promotions for products that may interest our customers; And from time to time we send surveys.
Our system to handle mail and email requires that you receive an initial email from KW Marketing Ltda. This is a condition to buy our products. This email will be the next scheduled newsletter or promotional notice we send. If you do not wish to continue receiving our emails, each email or email we send contains the mechanism to unsubscribe from our mailing list. In the case of email, simply click on a “cancel subscription” button that appears in each email of KW Marketing Ltda. You can also send an email to [email protected] for help to cancel the subscription.
Although initially you decide to receive our shipments, you will have the opportunity to opt-out of receiving more communications whenever you wish. The means we offer to cancel the subscription or the option to opt out will take a minimum of time and effort on your part, as described above. Whichever method you use, you will remove it from our mailing lists and email simultaneously and from any other use of your personally identifiable information. Your request to stop receiving materials from us will be effective within 10 days after receiving the request.
How we treat personal health information: strong>
Once your identification has been completed, we use your personal health information (which is only obtained through information recorded by you on our website) to identify clients who will likely appreciate receiving information about a specific health condition or about certain health products from us. We use personally identifiable health information for no other purpose.
You should be aware that even the initial mail you receive from us after purchasing an ID may be related to the health information that you have to record on it. While this initial mail is a condition of purchase of our company, you will be given the means to unsubscribe from our mailing list within that first email or email you receive from us, including news addressed to your health condition . The means to cancel the subscription are described above.
Even after you initially allow the use of your personal health-related identification information for shipments directed to your condition, you may request not to receive email or email related to your health condition. Each shipment to you will include a simple means to unsubscribe from our mailing list, as described above.
KW Marketing Ltda sometimes cooperates with health organizations to educate people about specific health conditions. We also work with other commercial companies in the promotion of health products. These activities involve sending to clients guided by the information recorded in an ID (but only those that have allowed us to communicate with them). However, we do such cooperative mail ourselves so that the personal identifiable information of our customers does not pass through hands other than ours.
How we use information not collected from order forms: strong>
When KW Marketing Ltda uses third-party tracking services to track how visitors to the Website reach our site, we do so only to improve access to our site and to meet the needs and preferences of customers. We use tracking devices within our website simply to improve the operation of the site. Personal identification information is not collected through tracking devices.
In general, the aggregate data that KW Marketing Ltda collects from tracking devices helps us to develop new products; Simplify the order from us; Learn (as a whole) who our clients are; And learn, in general, where our customers hear about us. None of these aggregated data is connected to personally identifiable information.
Our company sometimes cooperates with non-profit organizations or other commercial organizations in the promotion of medical identifications. These organizations can place links to KW Marketing Ltda on their own websites, generally offering discounts or specialized identifications. In those cases, we follow the information that a visitor came to our website through the link of a particular organization to record the discount due, take a client to the correct website for a promotion that interests him or to accredit Other Organization to provide links to our website. We do not use such tracking information for any other purpose, and in all but one case (described immediately below) we do not obtain any personally identifiable information through tracking.
We use the information obtained from the surveys (published on our website or distributed by email) only as a whole. The answers given in the surveys can not be traced to any person, unless a survey participant volunteered to give us contact information. We use the data obtained from the surveys only to help us improve the products, streamline the order process, know (as a whole) who our customers are and where our customers listen to us. We use any personal contact information that has been given to us in a single survey (and infrequently) to get in touch with the respondents to follow up on the answers given in the survey. This personally identifiable information is not attached to aggregate data that we obtain through surveys.
You have options: strong>
You can know what personally identifiable information we have about you and change it, delete it or update it. Simply write to KW Marketing Ltda, Calle 125 No 21a – 70 Office 203 Bogotá-Colombia or email [email protected] We will respond to your request within 30 business days.
Once your order has been completed, you can opt for any other contact with us and any other use of your personally identifiable information. To do so, write to KW Marketing Ltda. Privacy division Calle 125 No 21a – 70 Bogotá – Colombia; Or to the [email protected] As long as you do not write to us, we will continue to store the record of your transaction with us.
How to reach us: strong>
We want to clarify any concerns you may have about our privacy policies. Simply write to the privacy division of KW Marketing Ltda Calle 125 No 21a-70 Of 203 Bogotá – Colombia or to the mail
We reserve the right to disclose your personal information when required by law or when we believe that the disclosure is necessary to protect our rights and / or to comply with a judicial proceeding, court order or legal process conducted in our company or in its website.
If KW Marketing Ltda is involved in a merger, acquisition or sale of all or a portion of your assets, you will be notified by email and / or a prominent notice on our website of any change in the ownership or use of your Personal information, as well as any choice you may have regarding your personal information.
Changes to this Privacy Statement: strong>
We reserve the right to modify this privacy statement at any time, so you should review it frequently. If we make significant changes to this policy, we will notify you here, by email or by means of a notice on our home page before the changes take effect.
KW Marketing Ltda, 125th Street No 21a – 70 Of 203 Bogotá – Colombia.
Last update May 20, 2017